How it works
How it works
What a flight! walks you through the full claim process — from checking whether you qualify, to sending the letter, to dealing with the airline's reply. Two minutes to start, and you leave with a letter you can send today.
1. Tell us about the flight
The flight number, the date, where you flew from and to, what went wrong, and the reason the airline gave. Airport autocomplete and great-circle distance are built in, so the amount band is computed, not guessed. No account, and nothing leaves your browser except the details needed for the assessment.
2. Get the verdict
Our AI measures the flight distance to set the compensation band, checks the delay or notice period against the EU261 thresholds, and weighs the stated reason against what counts as an extraordinary circumstance. You get a clear answer — potentially eligible, unlikely, or needs more information — the estimated amount per passenger, and the reasoning in plain language.
3. Review and send the claim letter
We draft a formal letter citing the relevant EC 261/2004 provisions, stating the amount per passenger, and giving the airline 14 days to respond. Edit anything in square brackets, then copy, download, or paste it into the airline's own claim form. We link you to the airline's claim page where we know it, or give you a ready-to-send email.
4. Track it in your dashboard
Save the claim to your free account to see its status — assessment, claim ready, submitted, waiting for the airline, airline responded, follow-up needed, or resolved. Upload supporting documents like boarding passes and booking confirmations, and store the airline's reply when it arrives.
5. Get help with the airline's reply
When the airline responds, paste or upload their message. Our AI classifies it — accepted, rejected, more information requested, extraordinary circumstances claimed, alternative offered, or unclear — and explains what it means and what to do next. If you need to push back, we draft a follow-up response built from your original claim and the evidence, ready for you to edit and send.
6. If they say no
Airlines often reject a first claim with a one-line reference to extraordinary circumstances. Ask them to state the specific cause and the reasonable measures they took. If the answer is thin or nothing arrives within 14 days, escalate free of charge to the national enforcement body in the country you departed from.
Quick answer
What a flight! walks you through the full claim process — from checking whether you qualify, to sending the letter, to dealing with the airline's reply. Two minutes to start, and you leave with a letter you can send today.
- Service
- Free information and claim drafting
- Coverage
- European flight compensation
- Legal status
- General information, not legal advice
Common questions
- Do you send the claim for me?
- No. You send it, which is why there is no fee and no cut. We give you the letter, a link to the airline's claim page, and a ready-to-send email — the rest is yours.
- How accurate is the verdict?
- It applies the regulation to what you tell us. It is an informed estimate, not a decision — the airline or a regulator decides. But it covers the same distance bands, delay thresholds, and extraordinary-circumstances tests a professional would check.
- What happens after I send the claim?
- Save it to your dashboard and mark it as submitted. When the airline replies, upload their response and we'll analyse it and help you draft a follow-up if needed. You stay in control at every step.
- Can I claim for several passengers at once?
- Yes. The letter can cover everyone on the booking, each owed the full amount per passenger.
Primary sources
Official guidance and legislation used to review this page.
- Air passenger rights in the EU — European Commission