What a flight!

Legal

Privacy policy

Short version: we do not create an account for you, we do not sell anything about you, and nothing is sent to an airline unless you send it.

What we collect

The flight details you type into the checker — flight number, date, airports, what happened, the reason given, and the name you put on the letter. These are kept in your own browser for the session and sent to our assessment service to produce the verdict and letter.

What we do not do

  • No accounts, no passwords, no marketing lists built from your claim.
  • No selling or sharing of your details with airlines, agencies or advertisers.
  • No payment details, because there is nothing to pay for.

Processing

The assessment and the letter are generated by an AI service on our behalf. Your flight details are sent there to produce that text and are not used to build a profile of you.

Your control

Clearing your browser data removes the claim from your device. If you contact us about something you submitted, we will delete what we hold on request.

Quick answer

Short version: we do not create an account for you, we do not sell anything about you, and nothing is sent to an airline unless you send it.

Service
Free information and claim drafting
Coverage
European flight compensation
Legal status
General information, not legal advice

Common questions

Do you store my claim after I leave?
The claim lives in your browser session. Closing or clearing it removes the data from your device.
Do you contact the airline?
Never. You send the letter yourself.
Do you use cookies for advertising?
No advertising cookies are used.

Primary sources

Official guidance and legislation used to review this page.