What a flight!

Alternative

A free alternative to claim agencies

Claim agencies solved a real problem: most passengers do not know what they are owed or how to ask. That part can now be done in two minutes, for nothing.

What agencies do, step by step

  • Work out whether your disruption qualifies.
  • Work out which amount band applies.
  • Write a letter citing the regulation.
  • Send it and chase it.
  • Escalate to a regulator or court if refused.

The first three steps are the ones that felt hard, and they are the ones that are now automated.

How this site works instead

You answer a few questions about the flight and the disruption. You get a plain-language verdict, the amount, the legal grounds, and a formal claim letter you can edit, copy or download. You send it to the airline yourself and keep every euro.

What this is not

This is an information and drafting tool, not a law firm. It does not file claims, does not negotiate with airlines, and does not take a cut — because it never touches your money.

Quick answer

Claim agencies solved a real problem: most passengers do not know what they are owed or how to ask. That part can now be done in two minutes, for nothing.

Main rule
EU261 (EC 261/2004)
Potential compensation
€250–€600 per passenger
Delay threshold
Usually 3+ hours at final destination
Coverage
EU/EEA departures and qualifying arrivals

Domande frequenti

How is this free?
Nothing is filed on your behalf and no payment is handled, so there is no fee to take.
Will the airline accept a letter I sent myself?
It has to deal with the claim either way. Most airlines process direct claims through the same form an agency would use.
What if my claim is complicated?
If the airline refuses twice and you would rather not escalate yourself, an agency is a reasonable fallback — you have lost nothing by trying first.

Primary sources

Official guidance and legislation used to review this page.