My KLM connection from Schiphol was missed because the first leg was late. Can I claim?

If both legs were on one booking, the delay is measured at your final destination, not at Schiphol — so a short first-leg delay can still produce a claimable 3+ hour arrival delay.

Schiphol runway restrictions caused my delay. Is that extraordinary?

Airport capacity limits and air traffic control restrictions can be extraordinary, but the airline must show it could not be avoided. Ask for the specific cause in writing.

Where do I escalate a refused claim?

The Dutch Human Environment and Transport Inspectorate (ILT) handles EU261 enforcement for flights departing the Netherlands.

Airport guide

Flight delay compensation at Amsterdam Schiphol

Schiphol is Europe's third-busiest airport and KLM's main hub. Tight KLM transfer banks mean a delay on one inbound aircraft can cascade across dozens of connecting flights through the day.

Quick answer

Schiphol is Europe's third-busiest airport and KLM's main hub. Tight KLM transfer banks mean a delay on one inbound aircraft can cascade across dozens of connecting flights through the day.

Airport: Amsterdam, Netherlands (AMS)
Primary rule: EU261
Potential compensation: €250–€600 per passenger
Escalation body: ILT

Airport facts

Airport: AMS
City: Amsterdam
Country: Netherlands
In EU/EEA: Yes

How the rules apply here

Flights departing Schiphol are covered by EU261 regardless of which airline you fly — every airline is liable when departing an EU or EEA airport.

Flights arriving at Schiphol from outside the EU are covered only if operated by an EU-licensed airline.

How much you can claim

Compensation is fixed by distance, not by ticket price. Example routes from Schiphol:

Example destination	Distance	Compensation
London (LHR)	371 km	€250
Málaga (AGP)	1,884 km	€400
Hurghada (HRG)	3,689 km	€600

Airlines at this airport

Claim guides for the main carriers operating here:

Domande frequenti

My KLM connection from Schiphol was missed because the first leg was late. Can I claim?: If both legs were on one booking, the delay is measured at your final destination, not at Schiphol — so a short first-leg delay can still produce a claimable 3+ hour arrival delay.
Schiphol runway restrictions caused my delay. Is that extraordinary?: Airport capacity limits and air traffic control restrictions can be extraordinary, but the airline must show it could not be avoided. Ask for the specific cause in writing.
Where do I escalate a refused claim?: The Dutch Human Environment and Transport Inspectorate (ILT) handles EU261 enforcement for flights departing the Netherlands.

Primary sources

Official guidance and legislation used to review this page.

Air passenger rights in the EU — European Commission
Air passenger rights — Human Environment and Transport Inspectorate