Wizz Air gave me a voucher. Can I still claim cash?

Yes, unless you formally accepted the voucher as full and final settlement. Say in writing that you decline the voucher and claim the statutory amount.

How long do I have to claim?

It depends on the country whose courts would hear the case: three years in Germany, five in Spain, six in the UK and Ireland, two in some others. Older flights are often still claimable, so it is worth asking.

Does Wizz Air charge to process a claim?

No. Claiming under EU261 is free and the airline has to handle it, which is exactly why handing 25–35% to an agency is hard to justify.

Guida compagnia aerea

Wizz Air compensation

Wizz Air's Central and Eastern European network runs on tight aircraft rotations, so one morning delay often cascades through the day. EU261 applies to every one of its EU departures.

Quick answer

Wizz Air's Central and Eastern European network runs on tight aircraft rotations, so one morning delay often cascades through the day. EU261 applies to every one of its EU departures.

Airline: Wizz Air
Main hub: Budapest
Potential compensation: €250–€600 per passenger
Route coverage: EU departures; EU-airline arrivals

Wizz Air deve pagare?

Wizz Air vola da aeroporti UE e SEE, quindi il regolamento CE 261/2004 si applica a quelle partenze indipendentemente da dove va il volo. Its bases cluster in Hungary, Poland, Romania and Italy, with sectors to the UK, Spain and the Gulf. La maggior parte di quelle rotte rientra nella fascia dei 250 €, con quelle più lunghe che raggiungono i 400 €.

Cosa di solito decide il reclamo

Wizz Air frequently offers account credit instead of cash — you are entitled to the cash, and accepting credit can be read as settling.
A late inbound aircraft is the airline's own operation, not an extraordinary circumstance.
Crew shortages and rostering failures have repeatedly been rejected as excuses by national courts.
Non-EU destinations still count when the flight departed from an EU airport.

Come inviare il tuo reclamo

Wizz Air wants claims through its online claim form or the customer relations address linked from its Contact page. Paste your drafted letter into the form and keep a dated copy.

Se rifiutano

Le compagnie aeree spesso rifiutano un primo reclamo con un riferimento generico a circostanze eccezionali. Chiedi loro di indicare la causa specifica e le misure ragionevoli adottate. Se la risposta non è convincente o non arriva entro 14 giorni, fai ricorso all'organismo nazionale di controllo del paese di partenza — per i voli con hub a Budapest è l'ente regolatore di quello stato — oppure a uno schema di risoluzione alternativa delle controversie approvato.

Domande frequenti

Wizz Air gave me a voucher. Can I still claim cash?: Yes, unless you formally accepted the voucher as full and final settlement. Say in writing that you decline the voucher and claim the statutory amount.
How long do I have to claim?: It depends on the country whose courts would hear the case: three years in Germany, five in Spain, six in the UK and Ireland, two in some others. Older flights are often still claimable, so it is worth asking.
Does Wizz Air charge to process a claim?: No. Claiming under EU261 is free and the airline has to handle it, which is exactly why handing 25–35% to an agency is hard to justify.

Primary sources

Official guidance and legislation used to review this page.

Regulation (EC) No 261/2004 — EUR-Lex
Air passenger rights in the EU — European Commission
Wizz Air official claim information — Wizz Air