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Guida compagnia aerea

KLM compensation

KLM's hub model means most disrupted trips involve a missed connection at Schiphol — and the delay that counts is at your final destination, not in Amsterdam.

Quick answer

KLM's hub model means most disrupted trips involve a missed connection at Schiphol — and the delay that counts is at your final destination, not in Amsterdam.

Airline
KLM
Main hub
Amsterdam Schiphol
Potential compensation
€250–€600 per passenger
Route coverage
EU departures; EU-airline arrivals

KLM deve pagare?

KLM vola da aeroporti UE e SEE, quindi il regolamento CE 261/2004 si applica a quelle partenze indipendentemente da dove va il volo. European feeder flights sit in the €250 band; onward long-haul from Amsterdam reaches €600. La maggior parte di quelle rotte rientra nella fascia dei 250 €, con quelle più lunghe che raggiungono i 400 €.

Cosa di solito decide il reclamo

  • Schiphol capacity restrictions are not automatically extraordinary.
  • If the first leg made you miss a connection on the same booking, you claim on the full journey distance.
  • KLM sometimes offers miles instead of cash; you can decline and insist on the payment.
  • The Dutch ILT is the enforcement body for flights departing the Netherlands.

Come inviare il tuo reclamo

KLM takes claims through its online EU261 form. It responds reasonably quickly, but a firm 14-day deadline in your letter still helps.

Se rifiutano

Le compagnie aeree spesso rifiutano un primo reclamo con un riferimento generico a circostanze eccezionali. Chiedi loro di indicare la causa specifica e le misure ragionevoli adottate. Se la risposta non è convincente o non arriva entro 14 giorni, fai ricorso all'organismo nazionale di controllo del paese di partenza — per i voli con hub a Amsterdam Schiphol è l'ente regolatore di quello stato — oppure a uno schema di risoluzione alternativa delle controversie approvato.

Domande frequenti

I missed my connection in Amsterdam and arrived a day late. What is it worth?
Compensation is based on the distance from your first departure to your final destination — so a long-haul onward leg puts you in the €600 band.
KLM offered miles. Should I take them?
Only if the value clearly exceeds the cash amount. Accepting can be treated as settling the claim.
How long do I have to claim?
It depends on the country whose courts would hear the case: three years in Germany, five in Spain, six in the UK and Ireland, two in some others. Older flights are often still claimable, so it is worth asking.

Primary sources

Official guidance and legislation used to review this page.