What a flight!

Guida compagnia aerea

Eurowings compensation

Eurowings flies Lufthansa Group's short-haul leisure routes from German bases, and German courts have a long, claimant-friendly body of EU261 case law.

Quick answer

Eurowings flies Lufthansa Group's short-haul leisure routes from German bases, and German courts have a long, claimant-friendly body of EU261 case law.

Airline
Eurowings
Main hub
Düsseldorf
Potential compensation
€250–€600 per passenger
Route coverage
EU departures; EU-airline arrivals

Eurowings deve pagare?

Eurowings vola da aeroporti UE e SEE, quindi il regolamento CE 261/2004 si applica a quelle partenze indipendentemente da dove va il volo. Most sectors run from Düsseldorf, Cologne, Hamburg and Stuttgart to the Mediterranean, straddling the 1,500 km line. La maggior parte di quelle rotte rientra nella fascia dei 250 €, con quelle più lunghe che raggiungono i 400 €.

Cosa di solito decide il reclamo

  • A delay crossing 1,500 km moves you from €250 to €400 — check the great-circle distance.
  • Wet-leased aircraft do not change who owes you: the ticketed operating carrier pays.
  • Germany's Luftfahrt-Bundesamt handles complaints, and Schlichtungsstelle söp offers free arbitration.
  • German courts routinely reject technical faults as an excuse.

Come inviare il tuo reclamo

Eurowings uses an online feedback and claim form. German-language claims are processed fastest, but English is accepted.

Se rifiutano

Le compagnie aeree spesso rifiutano un primo reclamo con un riferimento generico a circostanze eccezionali. Chiedi loro di indicare la causa specifica e le misure ragionevoli adottate. Se la risposta non è convincente o non arriva entro 14 giorni, fai ricorso all'organismo nazionale di controllo del paese di partenza — per i voli con hub a Düsseldorf è l'ente regolatore di quello stato — oppure a uno schema di risoluzione alternativa delle controversie approvato.

Domande frequenti

What is söp and should I use it?
It is Germany's free arbitration scheme for passengers. If Eurowings refuses, söp is a cheap next step before court.
How long do I have to claim?
It depends on the country whose courts would hear the case: three years in Germany, five in Spain, six in the UK and Ireland, two in some others. Older flights are often still claimable, so it is worth asking.
Does Eurowings charge to process a claim?
No. Claiming under EU261 is free and the airline has to handle it, which is exactly why handing 25–35% to an agency is hard to justify.

Primary sources

Official guidance and legislation used to review this page.