My old Alitalia flight was delayed. Can I claim from ITA?

Generally no. ITA is a separate company; legacy Alitalia claims go through the administration process.

How long do I have to claim?

It depends on the country whose courts would hear the case: three years in Germany, five in Spain, six in the UK and Ireland, two in some others. Older flights are often still claimable, so it is worth asking.

Does ITA Airways charge to process a claim?

No. Claiming under EU261 is free and the airline has to handle it, which is exactly why handing 25–35% to an agency is hard to justify.

Guida compagnia aerea

ITA Airways compensation

ITA Airways took over Alitalia's routes and its EU261 obligations for flights it operates. The rules are unchanged by the rebrand.

Quick answer

ITA Airways took over Alitalia's routes and its EU261 obligations for flights it operates. The rules are unchanged by the rebrand.

Airline: ITA Airways
Main hub: Rome Fiumicino
Potential compensation: €250–€600 per passenger
Route coverage: EU departures; EU-airline arrivals

ITA Airways deve pagare?

ITA Airways vola da aeroporti UE e SEE, quindi il regolamento CE 261/2004 si applica a quelle partenze indipendentemente da dove va il volo. Italian domestic and European sectors sit in the €250–400 bands, with Rome long-haul in the €600 band. La maggior parte di quelle rotte rientra nella fascia dei 250 €, con quelle più lunghe che raggiungono i 400 €.

Cosa di solito decide il reclamo

Claims against the old Alitalia are handled separately through the insolvency process and rarely pay out.
Italy's ENAC is the enforcement body for departures from Italy.
Italian handling-agent strikes at an airport are usually treated as outside the airline's control.
Compensation applies to domestic Italian flights too.

Come inviare il tuo reclamo

ITA handles claims through its online customer relations form. Submit in Italian or English and keep the case reference.

Se rifiutano

Le compagnie aeree spesso rifiutano un primo reclamo con un riferimento generico a circostanze eccezionali. Chiedi loro di indicare la causa specifica e le misure ragionevoli adottate. Se la risposta non è convincente o non arriva entro 14 giorni, fai ricorso all'organismo nazionale di controllo del paese di partenza — per i voli con hub a Rome Fiumicino è l'ente regolatore di quello stato — oppure a uno schema di risoluzione alternativa delle controversie approvato.

Domande frequenti

My old Alitalia flight was delayed. Can I claim from ITA?: Generally no. ITA is a separate company; legacy Alitalia claims go through the administration process.
How long do I have to claim?: It depends on the country whose courts would hear the case: three years in Germany, five in Spain, six in the UK and Ireland, two in some others. Older flights are often still claimable, so it is worth asking.
Does ITA Airways charge to process a claim?: No. Claiming under EU261 is free and the airline has to handle it, which is exactly why handing 25–35% to an agency is hard to justify.

Primary sources

Official guidance and legislation used to review this page.

Regulation (EC) No 261/2004 — EUR-Lex
Air passenger rights in the EU — European Commission
ITA Airways official claim information — ITA Airways