Norway is not in the EU. Does EU261 still apply?

Yes. Norway, Iceland and Liechtenstein apply the regulation through the EEA agreement.

How long do I have to claim?

It depends on the country whose courts would hear the case: three years in Germany, five in Spain, six in the UK and Ireland, two in some others. Older flights are often still claimable, so it is worth asking.

Does Norwegian charge to process a claim?

No. Claiming under EU261 is free and the airline has to handle it, which is exactly why handing 25–35% to an agency is hard to justify.

Guida compagnia aerea

Norwegian compensation

Norwegian's short-haul network across the Nordics and Europe is covered by EU261 through the EEA agreement, exactly like an EU carrier.

Quick answer

Norwegian's short-haul network across the Nordics and Europe is covered by EU261 through the EEA agreement, exactly like an EU carrier.

Airline: Norwegian
Main hub: Oslo
Potential compensation: €250–€600 per passenger
Route coverage: EU departures; EU-airline arrivals

Norwegian deve pagare?

Norwegian vola da aeroporti UE e SEE, quindi il regolamento CE 261/2004 si applica a quelle partenze indipendentemente da dove va il volo. Most routes link Oslo, Bergen, Stockholm and Copenhagen with Europe and Spain. La maggior parte di quelle rotte rientra nella fascia dei 250 €, con quelle più lunghe che raggiungono i 400 €.

Cosa di solito decide il reclamo

EEA membership means Norwegian departures are covered just like EU ones.
The airline sometimes points to airport or handling issues; ask for the specific cause in writing.
Norway's Transportklagenemnda handles passenger complaints for free.
Keep receipts for meals and hotels during long waits — those are claimed separately.

Come inviare il tuo reclamo

Norwegian uses an online claim form and asks for a bank account for payment. Attach the letter and the boarding passes.

Se rifiutano

Le compagnie aeree spesso rifiutano un primo reclamo con un riferimento generico a circostanze eccezionali. Chiedi loro di indicare la causa specifica e le misure ragionevoli adottate. Se la risposta non è convincente o non arriva entro 14 giorni, fai ricorso all'organismo nazionale di controllo del paese di partenza — per i voli con hub a Oslo è l'ente regolatore di quello stato — oppure a uno schema di risoluzione alternativa delle controversie approvato.

Domande frequenti

Norway is not in the EU. Does EU261 still apply?: Yes. Norway, Iceland and Liechtenstein apply the regulation through the EEA agreement.
How long do I have to claim?: It depends on the country whose courts would hear the case: three years in Germany, five in Spain, six in the UK and Ireland, two in some others. Older flights are often still claimable, so it is worth asking.
Does Norwegian charge to process a claim?: No. Claiming under EU261 is free and the airline has to handle it, which is exactly why handing 25–35% to an agency is hard to justify.

Primary sources

Official guidance and legislation used to review this page.

Regulation (EC) No 261/2004 — EUR-Lex
Air passenger rights in the EU — European Commission
Norwegian official claim information — Norwegian