My ITA Airways flight from Fiumicino was cancelled. What am I owed?

If cancelled with less than 14 days' notice, €250–600 depending on distance, plus a refund or rerouting.

My flight from Rome was delayed by a general strike. Can I claim?

A general strike affecting air transport is usually extraordinary. But if only the airline's own staff struck, compensation is still due.

Italy's civil aviation authority (ENAC) handles EU261 enforcement. Italy has a 2-year limitation period.

Airport guide

Fiumicino is ITA Airways' hub and Italy's busiest airport. Its long-haul routes to North and South America can trigger the €600 band.

Fiumicino is ITA Airways' hub and Italy's busiest airport. Its long-haul routes to North and South America can trigger the €600 band.

Flights departing Fiumicino are covered by EU261 regardless of which airline you fly — every airline is liable when departing an EU or EEA airport.

Flights arriving at Fiumicino from outside the EU are covered only if operated by an EU-licensed airline.

Compensation is fixed by distance, not by ticket price. Example routes from Fiumicino:

Claim guides for the main carriers operating here:

My ITA Airways flight from Fiumicino was cancelled. What am I owed?: If cancelled with less than 14 days' notice, €250–600 depending on distance, plus a refund or rerouting.
My flight from Rome was delayed by a general strike. Can I claim?: A general strike affecting air transport is usually extraordinary. But if only the airline's own staff struck, compensation is still due.
Where do I escalate?: Italy's civil aviation authority (ENAC) handles EU261 enforcement. Italy has a 2-year limitation period.

Official guidance and legislation used to review this page.