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Guida compagnia aerea

TAP Air Portugal compensation

TAP connects Europe with Brazil and West Africa through Lisbon, so many of its disruptions fall into the €600 long-haul band.

Quick answer

TAP connects Europe with Brazil and West Africa through Lisbon, so many of its disruptions fall into the €600 long-haul band.

Airline
TAP Air Portugal
Main hub
Lisbon
Potential compensation
€250–€600 per passenger
Route coverage
EU departures; EU-airline arrivals

TAP Air Portugal deve pagare?

TAP Air Portugal vola da aeroporti UE e SEE, quindi il regolamento CE 261/2004 si applica a quelle partenze indipendentemente da dove va il volo. European sectors sit in the €250–400 bands; Lisbon to Brazil, the US or Africa is over 3,500 km. La maggior parte di quelle rotte rientra nella fascia dei 250 €, con quelle più lunghe che raggiungono i 400 €.

Cosa di solito decide il reclamo

  • TAP is known for slow replies; document every follow-up for the regulator.
  • Portugal's ANAC handles enforcement for departures from Portugal.
  • A missed Lisbon connection on one booking counts towards a single arrival delay.
  • Refunds and compensation are separate: getting your money back does not cancel the compensation.

Come inviare il tuo reclamo

TAP requires claims through its online contact form. Responses can be slow — state the 14-day deadline and follow up in writing.

Se rifiutano

Le compagnie aeree spesso rifiutano un primo reclamo con un riferimento generico a circostanze eccezionali. Chiedi loro di indicare la causa specifica e le misure ragionevoli adottate. Se la risposta non è convincente o non arriva entro 14 giorni, fai ricorso all'organismo nazionale di controllo del paese di partenza — per i voli con hub a Lisbon è l'ente regolatore di quello stato — oppure a uno schema di risoluzione alternativa delle controversie approvato.

Domande frequenti

TAP has ignored me for months. Is there anything I can do?
Yes. File with ANAC in Portugal, attaching your claim letter and proof of each attempt to contact the airline.
They refunded my ticket. Can I still claim compensation?
Yes. A refund covers the flight you did not take; compensation is a separate fixed payment for the disruption.
How long do I have to claim?
It depends on the country whose courts would hear the case: three years in Germany, five in Spain, six in the UK and Ireland, two in some others. Older flights are often still claimable, so it is worth asking.

Primary sources

Official guidance and legislation used to review this page.