My Istanbul–Berlin flight was delayed. Can I claim?

Not under EU261: a non-EU airline flying into the EU is outside the regulation. Turkish national rules may still give you something.

Berlin–Istanbul–Bangkok on one ticket, arrived 6 hours late. What now?

The journey began at an EU airport, so EU261 covers the whole booking and the distance to Bangkok sets the band at €600.

How long do I have to claim?

It depends on the country whose courts would hear the case: three years in Germany, five in Spain, six in the UK and Ireland, two in some others. Older flights are often still claimable, so it is worth asking.

Guida compagnia aerea

Turkish Airlines compensation

Turkish Airlines is not an EU carrier, so the direction of your flight decides everything: EU departures are covered, arrivals into the EU from Istanbul are not.

Quick answer

Turkish Airlines is not an EU carrier, so the direction of your flight decides everything: EU departures are covered, arrivals into the EU from Istanbul are not.

Airline: Turkish Airlines
Main hub: Istanbul
Potential compensation: €250–€600 per passenger
Route coverage: EU departures; not inbound EU flights from Türkiye

Turkish Airlines deve pagare?

Turkish Airlines vola da aeroporti UE e SEE, quindi il regolamento CE 261/2004 si applica a quelle partenze indipendentemente da dove va il volo. European cities to Istanbul are mostly in the €250–400 bands; onward connections can push the total distance higher. La maggior parte di quelle rotte rientra nella fascia dei 250 €, con quelle più lunghe che raggiungono i 400 €.

Cosa di solito decide il reclamo

A flight from an EU airport to Istanbul is covered; Istanbul to an EU airport is not, because the airline is non-EU.
On a single booking through Istanbul, the outbound EU departure still covers the whole journey's arrival delay.
Turkey has its own passenger rights rules, which are weaker than EU261.
Escalate to the enforcement body of the EU country you departed from.

Come inviare il tuo reclamo

Turkish Airlines takes claims through its online feedback form. Be explicit that the flight departed an EU airport and cite the regulation.

Se rifiutano

Le compagnie aeree spesso rifiutano un primo reclamo con un riferimento generico a circostanze eccezionali. Chiedi loro di indicare la causa specifica e le misure ragionevoli adottate. Se la risposta non è convincente o non arriva entro 14 giorni, fai ricorso all'organismo nazionale di controllo del paese di partenza — per i voli con hub a Istanbul è l'ente regolatore di quello stato — oppure a uno schema di risoluzione alternativa delle controversie approvato.

Domande frequenti

My Istanbul–Berlin flight was delayed. Can I claim?: Not under EU261: a non-EU airline flying into the EU is outside the regulation. Turkish national rules may still give you something.
Berlin–Istanbul–Bangkok on one ticket, arrived 6 hours late. What now?: The journey began at an EU airport, so EU261 covers the whole booking and the distance to Bangkok sets the band at €600.
How long do I have to claim?: It depends on the country whose courts would hear the case: three years in Germany, five in Spain, six in the UK and Ireland, two in some others. Older flights are often still claimable, so it is worth asking.

Primary sources

Official guidance and legislation used to review this page.

Regulation (EC) No 261/2004 — EUR-Lex
Air passenger rights in the EU — European Commission
Turkish Airlines official claim information — Turkish Airlines